Knowledge and support center
Customer service hours:
Sunday – Thursday: 9:00 – 18:00
Friday: 9:00 – 13:00
Customer service number: 07-77972677 📞
In order to receive a more effective response, you must state at the beginning of the conversation:
Customer ID (unique number) – appears on the help screen in the application.
General subject (generating reports, help with the delivery system…)
Is there a customer waiting at the checkout/on the line?
Did you enjoy the support? Did we answer too quickly? Welcome to support us. 👍
Email us three or four lines describing the service experience you received and we will show off your experience here on our website.
Very simple! If I intended to charge a customer and during the operation my software / computer / internet went down, you should check the defective charges report. Reports > Terminals > Defective charges. If there is something on the list, then the customer has been charged but no reference has been produced for him and this must be done manually (together with the support ☎ ). If the list is empty, the customer haven't been charged.
No. If you want to credit the customer, you must enter the details as usual (without a minus) and finally click 'Credit'.
How can we help?
Tell us about your business; we would love to find the right solution for you.